Refund Highlights
- 7-day money-back guarantee
- No questions asked refunds in trial period
- Refunds processed within 5-10 business days
- Prorated refunds after trial
Refund & Cancellation Policy
Last updated: January 2024
1. Subscription Cancellation
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
2. Trial Period
We offer a 14-day free trial for new accounts. You will not be charged during the trial period. If you cancel before the trial ends, you will not be charged.
3. Refund Policy
Due to the nature of digital services, we generally do not offer refunds for subscription fees already paid. However, we may consider refund requests in the following cases:
- Technical issues preventing use of the service
- Billing errors
- Service outages exceeding 24 hours
4. How to Request a Refund
To request a refund, please contact our support team at support@example.com within 14 days of the charge, including:
- Your account email
- Date of the charge
- Reason for the refund request
5. Data After Cancellation
After cancellation, your data will be retained for 30 days. During this period, you can:
- Reactivate your subscription
- Export your data
After 30 days, your data will be permanently deleted.
6. Contact
For questions about cancellations or refunds, please contact support@example.com.